All Systems Operational
Uptime over the past 90 days. View historical uptime.
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Compliance Operational
90 days ago
100.0 % uptime
Today
Mail Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
99.93 % uptime
Today
Relate Operational
90 days ago
100.0 % uptime
Today
Sites
Operational
90 days ago
99.98 % uptime
Today
Social Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Hearsay Systems Maintenance Sep 28, 2023 19:00-21:00 PDT
Hearsay will be performing scheduled maintenance on Thursday, September 28, 2023 from 10:00 PM to 12:00 AM ET / 7:00 PM to 9:00 PM PT / 4:00 AM to 6:00 AM CET (Friday, September 29, 2023). During this time, all systems should remain available and fully operational.

If you need any assistance, please contact Hearsay Support at support@hearsaysystems.com. Thank you for your patience and understanding.
Posted on Sep 18, 2023 - 09:52 PDT
Past Incidents
Sep 21, 2023

No incidents reported today.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023
Unable to Publish Content to Instagram
Resolved - Hearsay Engineers have resolved the ongoing issue. We would like to express our sincere apologies for any inconvenience caused by the recent disruption. We will post a full post-mortem on the incident with additional details on the issue and how it can be avoided. We greatly appreciate your patience and understanding as we worked to resolve this issue.
Sep 18, 15:44 PDT
Identified - Hearsay's engineers have identified the root cause and are working on restoring it. We will share another update shortly. Again, thank you for your patience while we resolve this matter for you.
Sep 18, 13:18 PDT
Update - Our engineers continue working diligently to identify the root cause and implement a solution. We are treating this as our top priority and will continue to provide updates on our progress as soon as we have more information.
Sep 18, 12:16 PDT
Update - We are continuing to research this matter where users are unable to publish content to Instagram. Hearsay's engineers are working hard to ensure they find the exact reason for this incident and implement the right solution. We greatly appreciate your patience, and we will continue to provide timely updates.
Sep 18, 10:22 PDT
Update - Hearsay is still investigating the root cause as to why users are unable to publish to Instagram. All other social media networks are fully operational. This remains our top priority and we will provide an update as soon as we have more information.
Sep 18, 09:34 PDT
Investigating - Hearsay is currently experiencing an incident where users may be unable to publish content from Hearsay to Instagram. Please note that all other social media networks are working as expected. We are prioritizing this matter and will resolve this as quickly as we can. Thank you for your patience as we work through this for you.
Sep 18, 09:04 PDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Campaign Management Loading Issue
Resolved - Hearsay Engineers have resolved the ongoing issue. We would like to express our sincere apologies for any inconvenience caused by the recent disruption. We will be posting a full post-mortem on the incident with additional details on the issue and how it can be avoided in the future. We greatly appreciate your patience and understanding as we worked to resolve this issue.
Sep 14, 12:37 PDT
Identified - Hearsay Engineers have identified the cause of the issue and are working quickly on a resolution. Once we have confirmation of the issue being fully resolved, we will provide another update here. Thank you for your patience.
Sep 14, 12:29 PDT
Investigating - Hearsay is currently experiencing an issue with campaign management. When selecting a campaign for editing, users encounter a blank page. Hearsay is currently investigating this matter, and we are treating this as our top priority. We will provide frequent updates until this is fully resolved. We truly apologize for this matter and greatly appreciate your understanding and patience.
Sep 14, 12:24 PDT
Sites Experiencing 503 Error
Resolved - Hearsay has confirmed that our partners at Pantheon have resolved the ongoing issue and visitors will no longer see errors when landing on Hearsay Sites. We truly apologize for this matter and greatly appreciate your understanding and patience.
Sep 14, 12:31 PDT
Monitoring - Hearsay has received confirmation from our partners at Pantheon that they deployed a fix and are seeing positive results. Please note that if you are still experiencing errors, your site should return online very soon. We will continue monitoring this over the next hour and provide another update confirming a full resolution.
Sep 14, 11:37 PDT
Identified - Hearsay has identified this matter to a third-party vendor, Pantheon, our web host provider for our newest version of Sites. They confirmed that they are experiencing an issue, they have identified the root cause, and are working quickly on a resolution. When we hear back from our partners at Pantheon, we will provide another update here. Thank you for your patience.
Sep 14, 11:01 PDT
Investigating - Hearsay is currently experiencing an issue with our newest version of Sites. When landing on Hearsay Sites, you may see a 503 error page stating that the webpage could not load properly. Hearsay is currently investigating this matter and we are treating this as our top priority. We will provide frequent updates until this is fully resolved. We truly apologize for this matter and greatly appreciate your understanding and patience.
Sep 14, 10:13 PDT
Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

No incidents reported.

Sep 7, 2023

No incidents reported.

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