All Systems Operational
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Compliance Operational
90 days ago
100.0 % uptime
Today
Mail Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
99.98 % uptime
Today
Relate Operational
90 days ago
100.0 % uptime
Today
Sites ? Operational
90 days ago
100.0 % uptime
Today
Social Operational
90 days ago
100.0 % uptime
Today
Partner Integrations Operational
Facebook Operational
Instagram Operational
LinkedIn Operational
X Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 17, 2024

No incidents reported today.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Postmortem - Read details
Jun 14, 13:06 PDT
Resolved - We can confirm that Meta was able to fix this matter, and all Facebook and Instagram functionalities are now fully restored. Users will be able to publish content to Facebook and Instagram, update their Meta profiles, and connect their Meta accounts to Hearsay. Any users who log in to Hearsay via Facebook authentication will now be able to log back in.

Hearsay will crawl back the data during the outage period to capture activities for supervision and archiving. However, posts that were scheduled during this period will need to be manually rescheduled. Your CSMs will provide a list of affected posts for your organization.

Thank you for your patience and understanding as we navigated this incident with our partners at Meta.

Jun 13, 14:29 PDT
Update - Hearsay is still actively working with Meta to fully resolve this matter. We sincerely apologize for any disruption this may have caused to your business operations. Rest assured, we are committed to keeping you informed with regular updates as the situation progresses. Thank you for your patience and understanding.
Jun 13, 07:29 PDT
Update - Hearsay continues to collaborate closely with our partners at Meta to resolve this issue.

Hearsay will be able to crawl back the data during the outage period to capture activities for supervision and archiving. However, posts that were scheduled during this period will need to be manually rescheduled. Your CSMs will provide a list of affected posts for your organization.

We greatly appreciate your patience and will share another update as soon as we have more information.

Jun 12, 17:06 PDT
Update - Hearsay continues to collaborate closely with our partners at Meta to resolve this issue. We greatly appreciate your patience and will share another update as soon as we have more information.
Jun 12, 14:44 PDT
Update - Hearsay is still actively collaborating with our trusted partners at Meta to diligently address and resolve this pressing matter. We are committed to providing updates on the progress of this incident until Meta has successfully and completely resolved it.
Jun 12, 11:44 PDT
Update - Hearsay is continuing to work with Meta to have them resolve this incident. We sincerely apologize for any disruption and will provide more information later today.
Jun 12, 06:59 PDT
Update - Hearsay is actively collaborating with our partners at Meta to address the current situation. We deeply regret any inconvenience this may have caused. We will promptly provide an update as soon as we have more information.
Jun 11, 16:06 PDT
Update - Hearsay has already contacted our counterparts at Meta to resolve this matter. Once we hear back and have more information to share, we will provide an update on this incident.
Jun 11, 11:57 PDT
Investigating - At this moment, Hearsay is experiencing an incident where functionality around Facebook and Instagram within the Hearsay platform is temporarily down. This includes connecting accounts and publishing content to Facebook and Instagram. For any customers logging into Hearsay with Facebook authentication, you will be unable to log in to Hearsay until Meta resolves this matter.

We truly apologize for this major disruption. Hearsay is prioritizing this matter immediately and will provide an update shortly.

Jun 11, 11:21 PDT
Jun 12, 2024
Jun 11, 2024
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.