11:47 AM PST The Hearsay engineering team along with our partner has implemented changes to resolve the issue. Performance is back to normal. The incident is now closed.
Posted May 25, 2020 - 11:48 PDT
Update
10:38 AM PST Hearsay is still observing page loading slowness. Our engineering team is continuing to work with our partner on the latency issue.
Posted May 25, 2020 - 10:44 PDT
Update
9:15 AM PST We are continuing to see slow page load times for content-related pages for some users. We have identified the issue and are working on several options to improve performance while the root cause is being corrected.
Posted May 25, 2020 - 09:16 PDT
Update
8:08 AM PST Error rates are subsiding, but users may still experience Hearsay pages loading slowly
Posted May 25, 2020 - 08:11 PDT
Monitoring
At approximately 6:30 AM PST, the Hearsay content library and action list were unavailable. The issue is now subsiding and most users have access. Hearsay will continue to monitor and update the incident.