You can find the post-mortem for this incident here as it was directly linked together.
Posted Jul 19, 2023 - 13:17 PDT
Resolved
Hearsay Engineers have resolved the ongoing issue with leads not getting automated texts. We would like to express our sincere apologies for any inconvenience caused by the recent disruption. We will be posting a full post-mortem on the incident with additional details on the issue and how it can be avoided in the future. We greatly appreciate your patience and understanding as we worked to resolve this issue.
Posted Jul 12, 2023 - 15:50 PDT
Monitoring
Hearsay's engineers confirm that automated texts to leads are now going out. We are continuously testing and will monitor to confirm the fix. We sincerely apologize for any disruption to your business, and we will provide an update once we have more information.
Posted Jul 12, 2023 - 15:18 PDT
Investigating
Hearsay is actively investigating an issue where agents leads are not receiving automated texts. Hearsay's engineers are actively looking into this matter and are treating this as our top priority. We truly apologize for any disruption and will provide an update shortly.