Admin Publishing and Campaign Creation Incident

Incident Report for Hearsay Systems

Resolved

Timeline:

Start Time: 08/16/2023 06:25 AM PT

End Time: 8/16/2023 06:38 AM PT

Customer Impact:

Hearsay deployed a code update to production that resulted in Admins who don’t use Twitter, now operating as X, being unable to open the Social Publisher in the Suggested Posts Library or the campaign creation flow.

Resolution:

Hearsay Engineering swiftly reverted the deployment to restore the system to its previous stable state. This ensured that access to the Social Publisher and Campaign creation flow was quickly reinstated.

Future Improvements:

Hearsay Engineering has added rigorous testing steps to validate this type of scenario for future deployments. This, coupled with our existing monitoring systems and checks, will help us proactively address any latent problems before they impact customer experience.

Posted Aug 16, 2023 - 06:25 PDT