Application Management Platform Outage

Incident Report for Hearsay Systems

Resolved

Timeline:

Start Time: 02/23/2024 11:44 AM PT

End Time: 02/23/2024 12:38 PM PT

Customer Impact:

Hearsay deployed a version upgrade aimed at improving the efficiency and management of one of our application services. During this upgrade, a discrepancy was found in a separate service to be conflicting with this latest version. This resulted in the intermittent inability to load the user interface in several areas of our platform. There was no data loss during this incident.

Resolution:

The deployed version upgrade was identified by Hearsay’s engineers as the root cause and was reverted in order to restore functionality.

Future Improvements:

Hearsay Engineering will create more extensive testing in a development environment prior to deploying version upgrades to its systems. This testing will include evaluating how these version upgrades may potentially interact with other applications in the system in a contained environment.

Posted Feb 23, 2024 - 11:30 PST