Timeline:
Start Time: 06/05/25 10:41 AM PST
End Time: 06/05/25 10:46 AM PST
Customer Impact:
Yext experienced a temporary slowdown in one of our internal services due to an unexpected spike in traffic. This affected the responsiveness of my.hearsaysocial.com and Relate for a short period of time. No data loss occurred.
Resolution:
During this time frame, the system automatically scaled up to restore performance.
Future Improvements:
Yext has enhanced our scaling strategy and optimized data delivery to reduce latency and improve responsiveness across the platform.